Resetting Bosch Vision 300 Series Washer

December 27th, 2011 by KTU | Filed under Uncategorized.

I could not find this information on the web anywhere, so I’m posting it here in case it is useful to someone. (Disclaimer: This worked for me and many others — some slight variants are posted in comments, which you might try if it doesn’t work for you. No promises, of course.)

My 13-month old Bosch Vision 300 Series Washer displayed error code E:27 (E27). Of course, I was just out of warranty.

This error code is not in the user manual, but some research on line indicates that it is a door latch fault. The problem is that the washer will not operate and the door is latched closed.

You can manually release the latch by removing the lower panel (Torx fasteners, I think) and finding a wire lanyard that releases the latch. However, I had read that there was a diagnostic code that could be used to reset the latch solenoid via the control panel.

There is no service manual available on line, as far as I can tell.

Here is what worked…

1. Set the knob to off.

2. Hold down both the Spin Selector button and the Allergy Rinse button simultaneously.

3. While holding these two buttons down, rotate the knob one click to the left, to the “cold” position.

4. At that point, the display will show a diagnostic code and the unit will enter a self-test mode. In my case, the solenoid latch started clicking repeatedly. I pressed the Spin Selector button once or twice, which resulted in the display of new codes and then the release of the latch.

5. I set the knob back to off, and the washer now appears to be operating.

6. You’re done.

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87 Responses to “Resetting Bosch Vision 300 Series Washer”

  1. Vicki says:

    This is fantastic!
    I just returned from a week out of town for work and ALL my clothes were in the washer when the error appeared and the washer was holding my clothes hostage.
    Bosch gave me a repair service # and appointment for 3 weeks from now.
    I’m going through divorce and having to figure these things out by myself now.
    Was on my way to Lowe’s to ask help or buy a new washer versus paying $100’s for repair of washer I don’t like anyways.
    Suddenly the washer started spinning itself as I showered.
    But code came back up again when I tried to drain/spin.
    I searched for this code and the others that popped up, none of which are in the manual.
    Your steps worked great!
    Now I just need to bungie strap the door because I pried it open last night to rescue my clothes. :-)

  2. Cynthia says:

    THANK YOU!!!!! THANK YOU!!!!! THANK YOU!!!! I can’t believe that it worked. You did a great thing by posting this info.

  3. Wendy says:

    Thank you !!!! Worked in one shot! You saved my day :)

  4. Dennis says:

    THANK YOU!!!!!! THANK YOU !!!!!! THANK YOU!!!!! I tried your suggestion and it worked. I had called to get an appointment seeing I had an extended warranty and the earliest I could get was 4 November. Was not looking forward to going to the laundromat. Thanks again for posting this info.

  5. Neely says:

    wow! I can’t believe that worked! Thank you for posting. FYI…this has happened to me twice because of overloading the washer.

  6. Denise says:

    Thank you so much for posting this.

  7. Thank you so much for posting this …… It worked …also in one shot !

    Thank you again and again !

    XoxoSb

  8. ben says:

    AWESOME! you saved me from getting a service tech out.
    would probably have been at least a hundred dollar bill for 1 minute of work………….or worse and have it misdiagnosed and replace the computer board for who knows how much..
    thanks again!

  9. Vicki says:

    Thank you for posting this – you are a wise AND kind person as this dilemma is very frustrating. This process did not work for me but I get the code every 4-6 months or so. I read somewhere to leave unplugged for 30 or more minutes. I do that several times, and after each then turn the dial to one of the bottom commands and wait. And wait. Eventually it works, sometimes many minutes later. I will hear the clicking and go check and it is clear. I did try your solution a few times and while it didn’t work, perhaps it helped in combination with the other things. Otherwise I love my Bosch but likely next time I’ll go with another brand.

  10. Beth says:

    Thanks so much for posting!, we had broken the door hook and when we reinstalled the $2 part the error code persisted. I also had to hold the Delay start button and push the start button but you got me pointed in the right direction

  11. Jacquelyn says:

    ThAnK YoU! ThAnK YoU! ThAnK YoU! My 2 year old was playing with my washer when I got this error code. I have a newborn in cloth diapers & I was scared that I would have to wash them by hand!!!!YuCk! I did exactly what you said & I am now washing a load of diapers!!! Thank you for sharing & saving me from that dirty job ;)

  12. Kim says:

    OH MY!!! YOU JUST SAVED ME $$$$$. 319.00 to be exact. I’m doing a happy dance in the basement as my washer unlocked and is working perfectly. You saved me! Thank YOU!

  13. Keith says:

    Spectacular! Works like magic, thank you so much!!!

  14. Chrissy says:

    Thank you!!!!!!!!!!!!

  15. Paul says:

    Wow!!! it worked!!!! My door was not locked shut like everyone else, I was just getting the E 27 code, also an E95 showed up when I was pushing buttons. After doing what you said, some P 1,2,3,etc codes showed up and after I set it back to P 1,(by pushing the spin setting)I turned it off and back to warm, BAM!!!! it worked. How did you come up with this remedy is what I am dying to know. Please tell.

  16. KTU says:

    I found an old Bosch manual on line and it revealed that first move. Then, I tried variants from there. So stupid Bosch doesn’t post those codes.

  17. Neco says:

    It worked!!!

  18. JCB says:

    I replaced the door latch but the E:27 code still appeared. I tried the suggested reset procedure but it did not go into Test Mode. So I made a service appointment for the next day. My wife suggested I remove the top of the washer, I have a Vision 500 series, to check/reset the connection on the control board to the door latch. I found a yellow sheet of paper, form #9000491653 Rev. A 09/09, that stated to press and hold the two buttons closest to the dial, which in this case are the “Delay Start & Spin Selection” buttons. This reset the error code and everything is working Ok! I canceled the service call and plan on taking the wife out for a nice dinner!!

  19. Lori says:

    JCB, & KTU,m

    JCB,m
    OMG,
    Thank you so much!!! Last time i got the E27 code, the above instructions worked. This time, i thought for sure i was going to have to replace a part or the machine. I seriously am so happy i dont have to go to the Laundramat tonight nor purchase a new machine. Thank you so much for posting this!!!

  20. Lori says:

    IF ABOVE INSTRUCTIONS DONT WORK! SEE JCB POST ABOVE FOR UPDATE ON NEWER MACHINES.

    2009- or newer

    1. Hold down Delay Start & Spin Selector same time, turn dial to Cold while holding these 2 buttons down.

    2. I got P codes by just pushing Spin Selector went through to 13, back to P1 and then to off and then cycle i wanted & machine works.

  21. jj says:

    OMG This really worked. Thank you Thank you Thank you!

  22. robyn says:

    Yay! thank you so much! Bosch has ZERO tech support and such horrible appliances! I can’t believe it is as easy as that, now I can cancel my appointment with them and save myself $300!

    THANK YOU

  23. kathy says:

    Thank you JCB. 9:30pm washing my 1 year old clothes after his birthday weekend. Last thing i needed is the washer not working. Found your posting (we have the same Vision 500) it got the door and i am finishing his clothes now!!! Thank you thank you!!!

  24. Thankful in Canada says:

    OMG it worked! Thank you, thank you, thank you!

  25. Sarah says:

    THANK YOU!!!

  26. another Canadian says:

    JCB – thank you!! Your solution worked for me… great tip!

  27. mom2tjsn says:

    THANK YOU SO MUCH!!!!!!!!!!!!!!!

  28. A giant thank you from another person with the same issue. It does indeed work! Thank you so much for this post. I would have paid a repair person $$$$ if not for your post!

  29. Dory Wallace says:

    Thank you for this !

  30. Kathy says:

    Great advice. it worked ,saved a bunch $$$$$$$. thank you all!

  31. Terry Baker says:

    Just want to give you a BIG shout out, saved me time and money. Thanks so much!

  32. Jess says:

    THANK YOU!!! This worked immediately!!

  33. Jarrett M says:

    Thanks cause I had all my work clothes stuck in the washer and I knew if I didn’t get it fixed my girlfriend was going to come home and kill me lol

  34. Jackie H says:

    Thank you for saving me a $165 service call plus any parts. I am beyond thrilled and cannot thank this poster enough

  35. Sue says:

    You are so smart…whoever you are! It worked, thank you!!!

  36. Lisa says:

    Thank you!! Worked like a charm. Anyone else totally unhappy with this machine. I wish I had never traded my old school may tag top loader for this hunk of junk. Needs service every couple of months and doesn’t come close to getting our clothes as clean as my old machine.

  37. Jeff Pearson says:

    Just about got screwed into the ground (or wife almost did!) by an unscrupulous knucklehead posing as an appliance repairman. Said the problem was a dead pump and cost of parts and labor were going to come to OVER $600!!!
    Like HELL !! When I got home, I opened up the manual that came with it (useless !!) and then took a look at this hunk of over-technological junk.

    Got to wondering if the locked door might be actuated / controlled by some sort of water level sensor. Shazam… It is!!!! By tilting the machine backwards, the sensor was tricked into thinking the drum was empty and sumbitch…the door unlocked !!! Btw, for this to work, you will also have to unplug the beast for a minute or two, plug back in and THEN tilt back!

    Subsequently found this website….was very helpful in simply “cutting to the chase” so I can be the Maytag (ok Bosch!) repairman !!
    Hope to be very lonely this time tomorrow !!

    Thanks !!

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