Resetting Bosch Vision 300 Series Washer

I could not find this information on the web anywhere, so I’m posting it here in case it is useful to someone. (Disclaimer: This worked for me and many others — some slight variants are posted in comments, which you might try if it doesn’t work for you. No promises, of course.)

My 13-month old Bosch Vision 300 Series Washer displayed error code E:27 (E27). Of course, I was just out of warranty.

This error code is not in the user manual, but some research on line indicates that it is a door latch fault. The problem is that the washer will not operate and the door is latched closed.

You can manually release the latch by removing the lower panel (Torx fasteners, I think) and finding a wire lanyard that releases the latch. However, I had read that there was a diagnostic code that could be used to reset the latch solenoid via the control panel.

There is no service manual available on line, as far as I can tell.

Here is what worked…

1. Set the knob to off.

2. Hold down both the Spin Selector button and the Allergy Rinse button simultaneously.

3. While holding these two buttons down, rotate the knob one click to the left, to the “cold” position.

4. At that point, the display will show a diagnostic code and the unit will enter a self-test mode. In my case, the solenoid latch started clicking repeatedly. I pressed the Spin Selector button once or twice, which resulted in the display of new codes and then the release of the latch.

5. I set the knob back to off, and the washer now appears to be operating.

6. You’re done.

98 thoughts on “Resetting Bosch Vision 300 Series Washer

  1. Dennis

    THANK YOU!!!!!! THANK YOU !!!!!! THANK YOU!!!!! I tried your suggestion and it worked. I had called to get an appointment seeing I had an extended warranty and the earliest I could get was 4 November. Was not looking forward to going to the laundromat. Thanks again for posting this info.

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  2. Neely

    wow! I can’t believe that worked! Thank you for posting. FYI…this has happened to me twice because of overloading the washer.

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  3. ben

    AWESOME! you saved me from getting a service tech out.
    would probably have been at least a hundred dollar bill for 1 minute of work………….or worse and have it misdiagnosed and replace the computer board for who knows how much..
    thanks again!

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  4. Vicki

    Thank you for posting this – you are a wise AND kind person as this dilemma is very frustrating. This process did not work for me but I get the code every 4-6 months or so. I read somewhere to leave unplugged for 30 or more minutes. I do that several times, and after each then turn the dial to one of the bottom commands and wait. And wait. Eventually it works, sometimes many minutes later. I will hear the clicking and go check and it is clear. I did try your solution a few times and while it didn’t work, perhaps it helped in combination with the other things. Otherwise I love my Bosch but likely next time I’ll go with another brand.

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  5. Beth

    Thanks so much for posting!, we had broken the door hook and when we reinstalled the $2 part the error code persisted. I also had to hold the Delay start button and push the start button but you got me pointed in the right direction

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  6. Jacquelyn

    ThAnK YoU! ThAnK YoU! ThAnK YoU! My 2 year old was playing with my washer when I got this error code. I have a newborn in cloth diapers & I was scared that I would have to wash them by hand!!!!YuCk! I did exactly what you said & I am now washing a load of diapers!!! Thank you for sharing & saving me from that dirty job 😉

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  7. Kim

    OH MY!!! YOU JUST SAVED ME $$$$$. 319.00 to be exact. I’m doing a happy dance in the basement as my washer unlocked and is working perfectly. You saved me! Thank YOU!

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  8. Paul

    Wow!!! it worked!!!! My door was not locked shut like everyone else, I was just getting the E 27 code, also an E95 showed up when I was pushing buttons. After doing what you said, some P 1,2,3,etc codes showed up and after I set it back to P 1,(by pushing the spin setting)I turned it off and back to warm, BAM!!!! it worked. How did you come up with this remedy is what I am dying to know. Please tell.

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    1. KTU Post author

      I found an old Bosch manual on line and it revealed that first move. Then, I tried variants from there. So stupid Bosch doesn’t post those codes.

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  9. JCB

    I replaced the door latch but the E:27 code still appeared. I tried the suggested reset procedure but it did not go into Test Mode. So I made a service appointment for the next day. My wife suggested I remove the top of the washer, I have a Vision 500 series, to check/reset the connection on the control board to the door latch. I found a yellow sheet of paper, form #9000491653 Rev. A 09/09, that stated to press and hold the two buttons closest to the dial, which in this case are the “Delay Start & Spin Selection” buttons. This reset the error code and everything is working Ok! I canceled the service call and plan on taking the wife out for a nice dinner!!

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  10. Lori

    JCB, & KTU,m

    JCB,m
    OMG,
    Thank you so much!!! Last time i got the E27 code, the above instructions worked. This time, i thought for sure i was going to have to replace a part or the machine. I seriously am so happy i dont have to go to the Laundramat tonight nor purchase a new machine. Thank you so much for posting this!!!

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  11. Lori

    IF ABOVE INSTRUCTIONS DONT WORK! SEE JCB POST ABOVE FOR UPDATE ON NEWER MACHINES.

    2009- or newer

    Hold down Delay Start & Spin Selector same time, turn dial to Cold while holding these 2 buttons down.
    I got P codes by just pushing Spin Selector went through to 13, back to P1 and then to off and then cycle i wanted & machine works.

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  12. robyn

    Yay! thank you so much! Bosch has ZERO tech support and such horrible appliances! I can’t believe it is as easy as that, now I can cancel my appointment with them and save myself $300!

    THANK YOU

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  13. kathy

    Thank you JCB. 9:30pm washing my 1 year old clothes after his birthday weekend. Last thing i needed is the washer not working. Found your posting (we have the same Vision 500) it got the door and i am finishing his clothes now!!! Thank you thank you!!!

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  14. Jarrett M

    Thanks cause I had all my work clothes stuck in the washer and I knew if I didn’t get it fixed my girlfriend was going to come home and kill me lol

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  15. Jackie H

    Thank you for saving me a $165 service call plus any parts. I am beyond thrilled and cannot thank this poster enough

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  16. Lisa

    Thank you!! Worked like a charm. Anyone else totally unhappy with this machine. I wish I had never traded my old school may tag top loader for this hunk of junk. Needs service every couple of months and doesn’t come close to getting our clothes as clean as my old machine.

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  17. Jeff Pearson

    Just about got screwed into the ground (or wife almost did!) by an unscrupulous knucklehead posing as an appliance repairman. Said the problem was a dead pump and cost of parts and labor were going to come to OVER $600!!!
    Like HELL !! When I got home, I opened up the manual that came with it (useless !!) and then took a look at this hunk of over-technological junk.

    Got to wondering if the locked door might be actuated / controlled by some sort of water level sensor. Shazam… It is!!!! By tilting the machine backwards, the sensor was tricked into thinking the drum was empty and sumbitch…the door unlocked !!! Btw, for this to work, you will also have to unplug the beast for a minute or two, plug back in and THEN tilt back!

    Subsequently found this website….was very helpful in simply “cutting to the chase” so I can be the Maytag (ok Bosch!) repairman !!
    Hope to be very lonely this time tomorrow !!

    Thanks !!

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  18. Cassie

    Unbelievable!!! Thank you so much! This should be in the manual. Bosch tech support could not help me. It was “beyond their capabilities”, as they put it. This was not on my yellow paper inside the machine. I don’t know how you found this information, but this is amazing. THANK YOU!

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  19. Snoss

    Thank you so much. Error code E 27 kept showing up after I stopped a 9 min. rinse and spin cycle. We did as you said and had to do some other button pushing after the P codes came up but what ever we did worked. Thank You So much for posting this to the public! Saved us money we didnt have as we are on a fixed income.
    Thank you again!

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  20. Nancy Wright

    thank you for this! Fixed my E-27 error code!!!! one adjustment, I have the Vison 500 series, and i had to play around with which 2 buttons to push. I pressed the Delay Start and Spin Selection simultaneously, and that is what worked.

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  21. Greg

    RESETTING THE DOOR LOCK:
    The above instructions are a great place to start… but…
    If you release the door lock manually, sometimes the door lock will not reset. Also, if you haven’t cleaned out the filter first, none of these steps will reset the machine. It will still be clogged and the machine will not run (or fill with water). So: Step 1- clean the clogged filter. Step 2, check to see if it will continue to work. IF the door lock will not reset then Step 3:remove the door seal and unscrew the two screws that hold the lock in place. See https://www.youtube.com/watch?v=ugTDS_pAWU4 (Disconnect from power first!). Remove the connectors and pull the lock out. Unhook the clips and open the lock mechanism. You will see the latch that holds the door. There will be a plunger mechanism that you can push, and while doing so, rotate the latch mechanism back to the “open” position. Carefully replace the cover to the lock mechanism (watch for the springs), and then replace everything: see https://www.youtube.com/watch?v=ugTDS_pAWU4. Good luck.

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  22. Lynne

    I tried for over 6 hours using other suggestions on youtube and googled and found this and it worked. I do not have allergy button but just pushed the two close together and followed all the other steps and amazing door opened. Saved me a 60 dollar service call because I was done with trying any more.

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  23. Justine

    Thanks so much for posting! Worked like a charm. Hade to figure out that I needed to hit spin cycle till it was on 7 and then it reset its problem. First time I got an error code and was stuck! So thankful for your info!!!

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  24. Carrie

    Thank you SO much! We’re out at our second home, and we’ve stayed longer than anticipated because there’s a blizzard coming, and we thought it would be fun to stick around. Last night, my dad threw his only pair of pants here in the wash, thinking he would do the laundry before the blizzard came – and then the door wouldn’t open. This left him with a pair of basketball shorts to face the impending nor’easter with. It was not ideal.

    However, you totally saved us! Thank you!

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  25. Matt

    We have a Vision 500 series washer. After my mom put a large comforter in, it started giving the E:27 error, although the door wasn’t locked shut.

    I tried many of the suggestions in this thread, but none of them seemed to result in entering test mode or printing out diagnostic codes. However, the common thread seemed to be pressing & holding two-button combos, & there weren’t that many buttons, so I tried that.

    Ultimately, after fiddling with a lot of the settings (& being worried I would break it even further), the following apparently worked. First, the spin selection LED was set to ‘No Final Spin’. The washing mode dial was set to ‘Xxtra Sanitary’ (who names it that?). Then I pressed & held the ‘Stain Removal’ & the ‘Start/Pause’ buttons. After a moment, the E:27 error went away, & was replaced by a time estimate for the wash, like I would normally expect when about to begin a wash. No diagnostics codes or anything like that appeared. It appears to be running normally now.

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  26. Tom

    I have a Bosch 500 series. Got an E-27 code. To reset I turned the dial to off. I depressed the delay start and spin selector buttons simultaneously, then turned the dial to cold while continuing to depress the two button. The message then oscillated between P01 and E27. I then released the two buttons and turned the dial to off. I then selected the wash setting and the machine began functioning normally. Saved a lot! Thanks.

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